This course consists of four online sessions, which will give participants a comprehensive overview of volunteer management. Guided by Rob Jackson and Laura Hamilton, this course presents an opportunity for participants to further their knowledge, expertise and confidence of volunteer management and help transform volunteering in their charity.
The course encompasses areas such as recruitment strategies, retention, best practices, policy considerations, essential training imperatives, and adeptly navigating obstacles that may arise.
Through active participation in this programme, you will equip yourself and also empower your charity with the essential tools to thrive in volunteer management, helping to propel your organisation towards unparalleled success and impact.
Upon successful course completion, participating charities will be awarded the JVN Seal of Recognition, augmented by invaluable insights gained from surveying your dedicated volunteers, allowing them to express the immense value they place on the support provided by your charity.
Cost
This training is being offered at a discounted rate of £100 per person (subject to meeting the required criteria)
Eligibility
To secure your place on this pilot programme, a commitment is required of attendance at all four sessions, coupled with the willingness to share the impact you attending the course impacts your volunteer programme.
We extend this opportunity to charities with an annual income of less than £1 million.
There are 16 places available on a first come first served basis.
Course Tutors
Rob Jackson
Rob Jackson is Director of Rob Jackson Consulting Ltd, a consultancy and training company that helps engage and inspire people to bring about change. Rob has almost 30 years experience working in the voluntary and community sector, holding a variety of strategic development and senior management roles that have focused on leading and engaging volunteers. Rob has run his company since 2011 working with a wide range of clients in the UK, Australia, New Zealand, Europe, the USA and Canada. Rob is co-author of The Complete Volunteer Management Handbook (DSC, 2012 and 2019) and From The Top Down - UK Edition (Energize Inc., 2015).
Laura Hamilton
Laura is a specialist in volunteer engagement and volunteer management, with over 20 years’ experience working in this field. Her background includes working for both volunteer involving and volunteer infrastructure organisations. She spent a number of years as a member of the management team at George House Trust; Greater Manchester's HIV health and wellbeing charity, where she secured project income, achieved Investing in Volunteers and PQASSO and improved volunteer engagement, diversity and impact. She has also led youth volunteering programmes, was chair of Volunteering Greater Manchester and a member of the North West England Volunteer Development Council. Since 2017 Laura has worked as a freelance consultant; supporting organisations to establish and grow volunteering and delivering training, learning and mentoring for volunteer managers. Laura regularly speaks at events and conferences including Inside Government, IAVE, AVM Conference and Manchester’s Voluntary Sector Assembly. She is also an Associate Trainer with NCVO.
GOOD PRACTICE IN VOLUNTEER MANAGEMENT
Part 1: Planning Volunteer Engagement- Tuesday, September 12th
- Creating a vision for volunteer involvement
- Designing a volunteer programme
- Skills of a volunteer manager
- Gaining support across your organisation
Part 2: Effective Volunteer Management - Wednesday, October 18th
- Support and supervision of volunteers
- Communication
- Dealing with difficult situations
- One-off volunteering roles
Part 3: Volunteer Recruitment - Wednesday, November 15th
- Creating a motivating environment for volunteers
- Identifying roles
- Developing role descriptions
- Recruiting and interviewing
- Volunteer induction
Part 4: Volunteer Recognition, Retention, Policies and the Law - Wednesday, December 13th
- Policies
- Volunteer retention, reward and recognition
- Volunteers and the law (including insurance)
- DBS checks
- Exits and departures
Terms & conditions – Good Practice in Volunteer Management 2023
JVN, with support from the Benefact Group, are pleased to offer a comprehensive online training programme consisting of 4 morning sessions that provide an overview of volunteer management.
Recognising it is crucial for valuing volunteers and ensuring they have a fulfilling experience, this programme is designed for charities which utilise volunteers.
As Volunteer Managers you will collaborate with your peers to generate practical ideas for recruiting, inducting, engaging, and supporting volunteers within your organisation, whilst considering both the volunteers’ needs and your own.
The programme will also address policy issues, training requirements and overcoming barriers. We will explore how to establish a safe and stimulating environment for volunteers, fostering a culture of volunteering within your organisation.
This programme is CPD accredited.
JVN, with support from the Benefact Group, are offering this programme at a subsidised rate for 16 charities, with Volunteer Managers agreeing to the following:
Eligibility Criteria:
- The charity must have an income of less than £1 million.
- Volunteer Managers must attend all four sessions.
- Volunteer Managers can either be paid or volunteers for the charity.
- By registering for this programme, participants understand that both JVN and the Benefact Group will have access to all data connected to this programme.
Ongoing Assessment and Evaluation:
- Volunteer Managers must commit to ongoing assessments and evaluations of the programme. These evaluations will benchmark their personal development and the positive impact this has on their volunteer programme.
- Participants must evaluate each session to ensure CPD accreditation.
- Participants in the pilot are requested to share positive stories linked to the Volunteer Manager's experience after attending the course, which can be shared across social media and the charity’s website.
JVN's Seal of Recognition:
- Upon completing the programme, each charity will receive the JVN Seal of Recognition, provided they satisfactorily complete the Good Practice in Volunteer Management Charter checklist. This checklist includes conducting a survey of their volunteers 6 -12 months after the Volunteer Manager concludes the Good Practice in Volunteer Management Course.
The Seal of Recognition Process:
- The Seal of Recognition is awarded to charities based on a self-assessment process.
- Charities must satisfactorily complete the Good Practice in Volunteer Management Charter checklist to receive the Seal of Recognition. JVN will confirm the award but reserves the right to decline applications deemed inappropriate.
- JVN may provide support and assistance to charities, upon request, to help them meet the necessary conditions for satisfactory completion of the checklist.
Requirements for Charities:
- Participating charities must be registered with the Charity Commission or equivalent body.
- Participating charities must have up-to date policies in key areas, including Safeguarding, Volunteers, Health & Safety, Data Protection, Boundaries and Confidentiality.
Responsibilities of Participating Charities:
- Participating charities must take part in an online survey of their volunteers, conducted by JVN in cooperation with them. This survey will take place 6 – 12 months after receiving the Seal of Recognition. Please note that the results will be kept confidential, but JVN reserves the right to aggregate them anonymously with other charities and publish key outputs for the benefit of the volunteering community.
- Participating charities should inform their existing staff and volunteers about obtaining the Seal of Recognition through appropriate internal communication.
- Participating charities are encouraged to use the Seal of Recognition in their annual report and include it on relevant online and offline promotional materials, such as volunteering pages of their website.
Display of Seal of Recognition Logo:
- On the JVN website, the Seal of Recognition logo will be displayed alongside the charity’s name to assure prospective volunteers of the quality of the volunteer management processes.
Seal of Recognition Validity:
- The Seal of Recognition is valid for a period of two years. Charities may apply for an extension after this period.
JVN Training Cancellation Policy
JVN regularly offers training support to volunteer involving organisations. However, we reserve the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances JVN will return any payment received without penalty of a cancellation charge. In the event of cancelation by a delegate, cancelation fees will be due as follows:
- Cancellations made 15 working days or more before the date of the training/seminar will receive a full refund.
- Cancellations made 6-14 working days before the date of the training/seminar, will receive a refund of 50%.
- Cancellations made 5 working days or less before the date of the training/seminar will not be entitled to any refund.
- No refunds will be made in the case of no shows.
- In exceptional circumstances a refund or a credit note may be offered at the discretion of JVN. In these circumstances, email caroline@jvn.org.uk giving full details of why you were unable to attend, enclosing any supporting documentation if possible.
For any queries, please contact Rachelle Lazarus at rachelle@jvn.org.uk
