Prior to bringing in new volunteers, you identify where volunteer support is required and determine the skills and experience needed for the role.

Volunteer roles are developed collaboratively with the staff responsible for the volunteers.

The volunteer recruitment process is structured to attract potential volunteers who possess the necessary skills.

Volunteers are provided with a role description (proportionate to the role) explaining how their role supports the charity.

Prospective volunteer applications are responded to promptly, ideally within 2 days, demonstrating your commitment to their interest in supporting your charity.

Each applicant receives a response that includes information about the role, training or background checks needed to fulfil the role. In this way, they have a clear understanding of the role and how you will support them.

Applicants who express an interest and have the relevant skills are invited for an interview.

Following the interview, you provide feedback to applicants, including the next steps in their application, i.e. references and training (if required).

You maintain an inclusive approach throughout the application process, ensuring communications are respectful, free from discrimination, and considerate of applicants' needs.

Non-selected applicants are thanked for their interest and told their application will be kept for future opportunities or referred to other suitable organisations.

New volunteers are welcomed by staff and/or existing volunteers.

New volunteers are provided with an overview of the charity's activities and directed to the relevant policies associated with volunteering, irrespective of their roles.

All volunteers are assigned a named person who will support them in their role.

Volunteers are aware of how to raise a concern or complaint and how it will be handled.

Volunteers' health & safety is a priority, and relevant regulations and implemented measures are in place to ensure a secure environment. This includes providing necessary safety checks.

Volunteers receive the opportunity to reflect on their progress and performance, as well as constructive feedback and identifying areas for further development

Volunteers are informed about organisational changes, updates, events and opportunities which are relevant to them. This can be via emails, newsletters or meetings.